Refund policy

RazaCart – No Return & Exchange Policy

No Return Policy:
At RazaCart, we do not accept returns or provide refunds after an order has been delivered.

Exchange Eligibility:
An exchange is available only if the product is:

  • Damaged during delivery

  • Defective or not functioning properly

  • Missing from the package

  • Different from the product ordered

Mandatory Unboxing Video:
A continuous, clear unboxing video is mandatory for any damage, missing-item, or defective-product claim. The video must show the package and shipping label before opening and the complete opening of the package.

Claims without a valid unboxing video may not be accepted.

How to Request an Exchange:
Please contact us as soon as possible after delivery with:

  1. Your Order ID

  2. Unboxing video

  3. Clear photos/videos showing the issue

  4. A brief description of the problem

Contact:
📧 razacart@gmail.com

RazaCart reserves the right to verify every claim before approving an exchange.